Refund Policy

Last updated: [DATE]

Something went wrong with a purchase

If you were charged but your coins didn't arrive, were charged twice, or bought a pack by mistake, email support@mybloomstead.com within [14] days of the purchase. Include the email on your receipt, the date, and your Bloomstead username. We'll deliver the missing coins or refund you.

Unused coins

You can ask for a refund of a coin pack within [14] days of buying it, as long as you haven't spent the coins from it. Once coins have been spent in the Game, that pack can't be refunded, except where the law where you live requires it.

How refunds are paid

Refunds are made by our payment partner, [PAYMENT PARTNER, e.g. Xsolla], to the original payment method. When a pack is refunded, its coins are removed from your account. Please contact us before disputing a charge with your bank: we can usually sort it out faster.

Your legal rights

Nothing in this policy limits rights you have under the consumer law of the country where you live.